Refund policy

Refund Policy:

Thank you for shopping with us! We want to ensure your complete satisfaction with your purchase. Please review our refund policy below:

  1. Exchange Period: You have a 30-day exchange period from the date of purchase to request an exchange for your item. Please note that this policy applies only to items that are eligible for exchange.

  2. Eligibility Criteria: To be eligible for an exchange, the item must meet the following criteria:

  • The item must be unused and in new condition.
  • The item must be in its original packaging, undamaged, and with all original tags and labels attached.
  • You must present a valid receipt or proof of purchase.
  1. Exchange Process: To initiate an exchange, please follow these steps:
  • Visit our store or contact our customer service within the 30-day exchange period.
  • Provide the original receipt or proof of purchase.
  • Our staff will assess the item to ensure it meets the eligibility criteria.
  • If the item meets the requirements, you can select an alternative item of equal or lesser value. If the desired item is of higher value, you will be responsible for paying the price difference.

  1. Restocking Fee: Please note that all exchanges are subject to a 15% restocking fee. This fee will be deducted from the original purchase price of the exchanged item.

  2. Exceptions: The following items are not eligible for exchange:

  • Personalized or custom-made items.
  • Gift cards or vouchers.

  1. Damaged or Defective Items: If you receive a damaged or defective item, please contact our customer service immediately. We will assess the situation and provide you with further instructions for returning the item or arranging a replacement.

  2. Policy Changes: We reserve the right to modify or update this refund policy at any time without prior notice. Any changes will be effective immediately upon posting the updated policy on our website.

If you have any further questions or require assistance, please feel free to reach out to our customer service team. We are here to help!

Thank you for your understanding and cooperation.